Using pj99 Terms and Conditions

These Terms & Conditions constitute a legally binding agreement between the pj99 platform (https://pj99.fun) and its users. They apply in both English and Bengali; in the event of any conflict, the English version shall prevail.

By using pj99's services, you confirm that you are an adult (18 years of age or older) and that online gaming is legally permitted in your jurisdiction. Use of pj99 by minors is strictly prohibited.

Pj99 reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

• Pj99 reserves the right to suspend or permanently discontinue its services at any time.
• Temporary interruptions may occur due to technical issues or scheduled maintenance.
• Pj99's decisions are final and binding in all matters.

You are required to provide accurate and truthful information when registering on pj99. Accounts created with false or incorrect details will be closed and all deposited funds may be forfeited.

Each individual may register only one account. If multiple accounts are detected, all of them will be closed and any associated bonuses will be voided. Operating more than one account from the same device, IP address, or payment method is strictly prohibited.

As part of our security and legal compliance obligations, pj99 may request KYC verification at any time. This may require you to submit a national ID card, passport, or other government-issued identification document.

• Use a strong password to keep your account secure.
• Never share your login credentials with any third party.
• If you suspect your account has been hacked or accessed without your permission, contact support immediately.
• The name on your account must match the name on your payment method.

All deposits to pj99 must be made using a payment method registered in your own name. Third-party deposits are not accepted and any such transactions will be reversed.

Withdrawal requests are typically processed within 24 hours. However, withdrawals may be temporarily placed on hold if KYC verification is incomplete or suspicious activity is detected. Minimum and maximum withdrawal amounts are listed on the pj99 cashier page.

Pj99 does not charge any hidden fees on transactions. However, payment providers may apply their own fees, which are outside pj99's control. Market exchange rates apply to any currency conversions.

• Please check the minimum deposit amount before making a deposit.
• Before withdrawing, make sure you have met the wagering requirements for any active bonus.
• Suspicious transactions will be subject to investigation in accordance with our anti-money laundering policy.
• It is recommended that you use the same payment method for both deposits and withdrawals.

All bonuses and promotional offers on pj99 are subject to specific terms and conditions. It is each user's responsibility to read the relevant terms carefully before claiming any bonus.

The welcome bonus is available to newly registered users only. Each bonus carries a specific wagering multiplier, meaning the bonus funds must be wagered a set number of times before a withdrawal can be made. For example, if the wagering requirement is 30x, a bonus of BDT 1,000 requires a total of BDT 30,000 in bets.

Any confirmed case of bonus fraud or abuse will result in immediate account termination, with all bonuses and winnings forfeited.

• A second bonus cannot be activated while another bonus is still active.
• Wagering requirements also apply to winnings earned from free spins.
• Certain games may be excluded from bonus wagering requirements.
• Bonus validity is generally limited to between 7 and 30 days.
• Pj99 reserves the right to modify or cancel any bonus offer at any time.

All games available on pj99 are provided by internationally certified game providers. Every game outcome is determined by RNG (Random Number Generator) technology, ensuring complete fairness and verifiability.

If a technical issue occurs during gameplay — such as a disconnection or server error — the game outcome will be determined based on the data recorded on our servers. Client-side data will not be taken into account.

In Live Casino games, the dealer's decision is final. If a game is cancelled due to a technical fault, the bet placed for that round will be refunded.

• The use of automated betting software or bots is strictly prohibited.
• Any disputes regarding game outcomes must be raised with support within 72 hours.
• The game provider's own terms and conditions also apply.

The following activities are strictly prohibited on the pj99 platform. Engaging in any of these may result in permanent account closure and possible legal action.

• Bonus Abuse: Creating multiple accounts to claim bonuses or circumvent bonus terms.
• Hacking & Cheating: Unauthorized interference with the platform's code or game outcomes.
• Money Laundering: Attempting to launder money from illegal sources through pj99.
• False Identity: Opening or operating an account using another person's identity.
• Bot Usage: Playing games or placing bets using automated software.
• Collusion: Colluding with other users to cheat at poker or any other game.

Pj99 uses advanced technology to detect suspicious activity. Accounts flagged as suspicious may be temporarily suspended while an investigation is underway.

Pj99 believes gaming should be a form of entertainment, not a financial solution. We encourage all users to play responsibly and within their means.

If you feel that gaming is having a negative impact on your life, please make use of the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set up an automatic logout after a specified session duration.
• Self-Exclusion: Contact support to temporarily suspend your account for a set period.
• Reality Check: You will receive periodic reminders about your gaming time and spending.

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

Pj99 takes your personal data privacy seriously. We use SSL encryption technology to keep all your information and transactions secure.

Your information is used solely for account verification, payment processing, and customer support. It is never sold or shared with third parties without your consent.

• Information may be disclosed to authorities when required by law.
• Contact support to view or update your personal information.
• For more details, visit our Privacy Policy Read.

Users who wish to close their account may contact support. All active bonus wagering requirements must be met before the account is closed. Any remaining balance will be available for withdrawal prior to closure.

Pj99 may suspend or permanently close any account for the following reasons:

• Violation of these Terms & Conditions.
• Where fraud or money laundering is suspected.
• Registering with false or inaccurate information.
• Operating multiple accounts.
• If evidence of bonus abuse is found.

Bonuses associated with a permanently closed account will be forfeited. However, personal funds deposited from legitimate sources will, upon verification, be returned where possible.

Pj99 reserves the right to update these Terms & Conditions, in whole or in part, at any time. Users will be notified of significant changes via email or an on-platform notification.

Continuing to use the platform or logging in after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

If you have any questions or complaints regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Use the live chat option after logging in to the platform.
• Support Hours: 7 days a week, 24 hours a day.